Keita Wrenn Personal Training

Effective from: 1 November 2026

 

Welcome to Keita Wrenn Personal Training!

I want everyone to enjoy their training and feel comfortable knowing exactly what to expect. These terms are here to make sure things are clear and fair for both of us.

Please read them before purchasing a training package.

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1. Personal Training Sessions

All personal training sessions are one-to-one and take place at my private gym in Bexhill-on-Sea.

Each session lasts 60 minutes and is tailored to your individual goals, fitness levels and abilities.

An initial consultation and appropriate health screening may be required before training begins.

 

2. Flexible Personal Training Packages

Flexible sessions are available in the following prepaid blocks:

• 4 sessions – £140

• 6 sessions – £210

• 8 sessions – £280

• 10 sessions – £350

All sessions are charged at £35 per hour.

Payment is required in advance. There is no ongoing contract or automatic renewal.

Session validity

Flexible training blocks are valid for three calendar months from the date of purchase.

Please arrange your sessions within this period. I recommend booking in advance to secure your preferred appointment times.

Unused sessions will normally expire at the end of the three-month period, subject to your statutory rights and the reasonable exceptions outlined below.

Extensions may be agreed in advance and will be confirmed in writing.

This expiry policy applies only to packages purchased after these Terms & Conditions take effect. Previously purchased packages remain subject to their original agreed terms.

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3. 12-Week Transformation Programmes

My Transformation Programmes provide structured training, nutrition guidance, progress reviews and ongoing support over 12 consecutive weeks.

12-Week Transformation Programme:

• Two 60-minute sessions per week

• 24 personal training sessions in total

• £900 total, payable in three advance instalments of £300 every four weeks

12-Week Premium Transformation Programme:

• Three 60-minute sessions per week

• 36 personal training sessions in total

• £1,350 total, payable in three advance instalments of £450 every four weeks

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Payments and commitment

The first instalment must be paid before the programme begins.

The second instalment is due before week 5, and the final instalment before week 9.

Your agreed weekly appointment times will be reserved throughout the 12-week programme.

The programmes do not automatically renew after 12 weeks.

If you need to interrupt or end your programme early, please contact me as soon as possible so we can discuss the circumstances and any applicable charges or refund fairly.

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4. Cancelling or Rescheduling Sessions

I operate a 24-hour cancellation policy.

Please give at least 24 hours’ notice if you need to cancel or rearrange a session.

Where sufficient notice is provided, I’ll do my best to offer an alternative appointment, subject to availability and the terms of your package.

Late cancellations and missed appointments

Sessions cancelled with less than 24 hours’ notice, or missed without notice, will normally be counted as used where this is fair and proportionate to the loss caused by the reserved appointment.

I understand that unexpected situations can happen. Genuine emergencies, serious illness and other exceptional circumstances will be considered individually.

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5. Late Arrivals

Please arrive on time for your appointment.

If you’re running late, your session may need to finish at the originally scheduled time to avoid affecting other clients.

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6. Holidays, Illness and Training Interruptions

I appreciate that life doesn’t always go to plan!

If you have a holiday coming up, please let me know as early as possible so we can discuss your training schedule.

Short interruptions may be accommodated where reasonably possible.

Where illness, injury, pregnancy-related complications or another significant change in circumstances prevents you from training safely, please contact me promptly.

Depending on the circumstances, I may offer a reasonable extension, suitable training adjustments, a temporary pause, or an appropriate cancellation and refund arrangement.

For Transformation Programmes, any agreed pause or change to the 12-week schedule will be confirmed in writing.

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7. Cancellations by Your Trainer

Occasionally, I may need to cancel a session due to illness, an emergency or another unavoidable circumstance.

If this happens, you won’t lose the session.

I’ll offer a suitable alternative appointment or an appropriate extension. Where I cannot provide the agreed service, your applicable refund and other statutory rights will be respected.

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8. Health, Safety and Nutrition

Please provide accurate and relevant health information before starting training and let me know about any changes that may affect your ability to exercise safely.

Exercises may be modified or postponed where appropriate.

Nutrition support consists of general healthy eating and lifestyle guidance within my professional qualifications and does not replace advice from a registered dietitian or medical professional.

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9. Refunds, Cooling-Off Rights and Ending a Package

Your statutory consumer rights are not affected by these terms.

Where a package is purchased online, by telephone or otherwise at a distance, a 14-day cancellation right will generally apply, subject to the relevant legal conditions.

If you expressly request that training begins during a statutory cooling-off period, you may be required to pay a proportionate amount for services already provided if the legal requirements have been met.

If you wish to cancel a package outside any applicable statutory cooling-off period, please contact me in writing as soon as possible.

Any refund or outstanding payment will be assessed fairly, taking into account the services already delivered, reasonable losses from reserved appointments and any amounts that can reasonably be saved or recovered.

I will not automatically retain all prepaid fees or require full payment for services that have not been provided regardless of the circumstances.

Requests involving serious illness, injury or other substantial changes in circumstances will be considered individually.

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10. Progress and Results

Everyone is different, and progress depends on a variety of factors, including attendance, lifestyle, health and consistency.

I’ll provide professional guidance, encouragement and support, but specific results, including weight loss or changes in body composition, cannot be guaranteed.

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11. Changes to Prices and Terms

Any future changes to my prices or Terms & Conditions will be communicated in advance.

Changes will not retrospectively affect an existing purchased package unless lawfully agreed.

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12. Questions or Concerns

If you have any questions about these terms or need to discuss your package, please get in touch through my website Contact page.

I will always aim to deal with any concerns fairly, reasonably and professionally.

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Keita Wrenn Personal Training

These terms do not affect your statutory consumer rights.